The Director of Pastoral Care is responsible for managing the Pastoral Care Department.  The Director oversees and ensures the provision of pastoral care to residents and their loved ones. When aware, the Director promptly and effectively communicates employee hardship issues that require the attention of Human Resources Department in a timely manner.  The role oversees and ensures provision of education and training as appropriate for the institution. The Director will communicate and act as a liaison with the religious community, the Executive Leadership Team and the Pastoral Care department.  


          Ensure the delivery of a complete pastoral care program to residents and their loved ones.

  • Actively participate in the delivery of pastoral care and visitation.
  • Ensure that all requests for pastoral care are responded to in a timely manner.
  • Ensure that appropriate worship opportunities are provided and reflect resident choices.
  • Ensure that ritual and sacramental needs are met regularly.
  • Contribute to the wider community through teaching and outreach.
  • Serve as backup to the Hospice Chaplain and performs required services.
  • Assesses programming needs to help drive resident satisfaction.

          Supervise and coordinate clergy, pastoral visitors, and volunteers.

  • Provide orientation and training according to Luther Manor and CMS standards and policies.
  • Conduct staff performance reviews annually.  
  • Develop strategies to help drive employee engagement.
  • Monitor department during off days and ensure adequate staffing.
  • Conduct appropriate hiring and disciplinary processes.
  • Provide resources according to Luther Manor policy.

    Support an interdisciplinary team approach to pastoral care.
  • Serve as a liaison with personnel in all departments such as social work, life enrichment, human resources, etc.
  • Serve on Luther Manor committees as an appointed member of the Leadership and Management teams.
  • Promote a cohesive approach with other departments creating a positive and healthy work culture.Provide spiritual and strategic direction of the Pastoral Department
  • Promote spiritual guidance for the residents and loved ones on the Luther Manor campus.
  • Facilitate virtuous pastoral leadership for Luther Manor.
  • Contribute to the strategic direction of Luther Manor.Oversee the processes and maintenance of the pastoral care areas.
  • Ensure timely decorations, ritual items, and literature and program bulletins.
  • Ensure our chapels equipment and systems are working properly.
  • Oversee the structure and needs for funeral services in the chapel.Develop and maintain proper administrative procedures according to Luther Manor’s policy.
  • Maintain procedures for religious events; attendance, set-up / clean up / lock up.
  • Supervise individuals serving in religious events such as ushers, hired musicians, chaplains, etc.
  • Develop and oversee department budget and action plans.
  • Complete payroll in a timely manner.
  • Handle accounts payables in a timely manner.
  • Develop and administer the department’s plan for continuous quality improvement.Participate in programs and administrative duties as necessary.
  • Participate in daily stand up staff meetings.
  • Participate in regular professional development, regulatory duties and planning meetings.Conduct other duties as assigned.



  • Must have a Masters in Divinity or equivalent degree, ordination by ELCA, and be a member in good standing on the clergy roster of the ELCA.
  • Experience in pastoral ministry and Clinical Pastoral Education or equivalent continuing education.
  • Endorsement or eligibility for ELCA’s Specialized Ministries and Association of Professional Chaplains is preferred.
  • Ability to interact in emotionally charged situations with families, visitors, co-workers and others.
  • Possesses a willingness to be on call at any time.
  • Must be a proactive self-starter.



  • Reports to the Campus Director of Chief Resident Experience Officer.
  • Supervises all Pastoral Care Department staff and program volunteers.



  • Active member of an ELCA church; Synod preferred.
  • Exhibits the highest level of Christian integrity – his/her life reflects Christ-like morals, behavior, attitude and leadership.
  • Ability to articulate their Christian faith and integrate faith and prayer in the performance of job duties.



  • This position is largely an active walking role due to our full continuum of programs available to residents, however, while performing the duties of this job, the employee is regularly required to talk and hear; stand; walk and use hands. The employee is frequently required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch.
  • The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.



  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The majority of work will be performed in a climate-controlled indoor building. There is occasional work outdoors, as well as in a large Faith and Education Center, conference rooms, smaller onsite Chapel setting, or in resident apartments or rooms. 

© 2017 Greater Milwaukee Synod

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